Refund policy

Returns at MYPZ

Not happy with your order? You can return it within 14 days after delivery. Below you'll find how it works, what can and can't be returned, and how your refund is handled.

Conditions

• Only items purchased via mypz.nl are eligible for return.
• You have 14 days after delivery to return your item(s). After this period, the purchase can no longer be cancelled and is considered final.
• Items must always be returned in their original packaging.

How to return

1. Log in to your customer account
Go to account.mypz.nl and log in with the same email address you used to place your order. There you can view your orders and, if eligible, submit a return request.

2. Wait for our email
You'll receive an email from MYPZ with further return instructions.

3. Send your parcel back
Pack your item(s) in the original packaging and send them back to MYPZ. Unstamped or insufficiently stamped parcels will not be accepted, regardless of the reason for return.

What can't be returned

Made-to-order items
As stated on the product pages, made-to-order items cannot be returned, as they are made especially for you.

Digital patterns
Digital products such as patterns cannot be returned. They are delivered digitally right after purchase, so the cost of the pattern (€7.50 per item) is deducted from the refund.

Kits
This also applies to complete kits: when a kit is returned, the cost of the included pattern is deducted from the total refund.

Return shipping

Within Europe
We can provide a return shipping label. The return shipping costs are at the expense of the customer.

United Kingdom
Unfortunately, our shipping partner DHL cannot provide return labels from the UK to the EU, so you'll need to arrange the return yourself. You can send your parcel with Royal Mail or another courier such as Evri, Parcelforce, DHL or UPS. Please choose a service with track & trace, as you are responsible for the parcel until it reaches us.

United States, Canada & Australia
If your order was shipped with DHL Express, we can provide a return shipping label. The return shipping costs are at the expense of the customer.

Please note: for returns from the United Kingdom, the United States, Canada and Australia, any chargeback costs – including taxes and customs clearance fees – are at the expense of the customer.

Your refund

We refund the purchase amount to your account within 14 days after we have received your return. Shipping costs are non-refundable and remain the responsibility of the customer. Any chargeback costs, including taxes and customs clearance fees, are at the expense of the customer.

Complaints or damage

Is something damaged during transport, or do you have a complaint? Please contact us first at hallo@mypz.nl – we're happy to help.